Refund & Exchange Policy
or exchange on products subject to the below conditions:
- In order to be eligible for an exchange/refund, request should be made within 24 hours from the purchase.
- Refund must be made through the same mode of payment applied at the time of purchase.
- Amount will be refunded within 7 to 14 days. For card refunds may take longer depends on the service provider of the card.
Returned items should be in their original and re-sellable condition, with all tags
attached, any packaging intact and accompanied by a valid receipt. Items
purchased at reduced prices during sale or promotional periods cannot be
exchanged or refund unless there is manufacturing fault.
Please note that an order made through our Made to Order ( MTO ) program is
not capable of being cancelled or refunded once placed by you. This in no way
affects your rights in respect of faculty or non - conforming goods.
We are unable to accept returns for refund or exchange on:
- Furniture and upholstery.Special order items.
- Personalized, monogrammed products.
- Products damaged through normal wear and tear.
- Products without an original purchase receipt.
If your purchase is faulty, please report immediately within 24 hours upon receiving the items in order to be eligible for an exchange or refund within 7 days
of delivery.
Orders may be cancelled up to 24 hours after the order was placed for a refund or exchange. Furniture items purchased at Roof Interior cannot be refunded or returned after delivery, unless it is faulty.
Please contact one of our sales team to discuss cancellation of your order.
Gift receipts are available at the time of purchase.